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Complaints and Appeals Policy

The Australian Breastfeeding Association strives to resolve all complaints and appeals. If a dispute cannot be resolved by through direct communication with the relevant parties, a formal complaint may be lodged. The Complaints and Appeals Policy and associated procedures indicate the appropriate pathways for lodging a complaint or appeal, and outline the resolution process.

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PDF icon POL-Complaints and Appeals-V9.3-202109.pdf225.73 KB
Corresponding procedures: 
Complaints and appeals procedure
Corresponding forms: 
Complaints and appeals form
Training complaints and appeals form
Version number: 
9.3
Date approved: 
Sep 2021
Review by date: 
Sep 2022