Services Australia

Services Australia delivers Centrelink, Child Support and Medicare payments and services, as well as Australian Hearing services.

Most Australians make contact with us at some point in their life. Each year we deliver more than $140 billion in payments.

We offer:

·         work that improves the lives of Australians

·         great working conditions in our Enterprise Agreement, including 15.4% superannuation

·         workplace diversity and inclusion that reflects the community we serve

·         flexible work practices for work and family life balance

·         employment support for people with disability

·         job roles all around Australia.


We value our staff for their unique qualities, ideas and insights. People bring a range of skills and perspectives to the workplace. This may be due to gender, race, ethnicity, disability, age, sexual orientation, gender identity, intersex status or other differences. We recognise that every story counts.


We value inclusion and diversity and support our staff to reach their full potential. Our workplace inclusion and diversity strategy, policies and initiatives define how we:

·         support flexible working arrangements such as part time work and flexible hours

·         provide training for staff including Indigenous Cultural Awareness, Disability Awareness and Mental Health First Aid

·         celebrate days and events to promote diversity awareness and inclusion

·         support diversity specific employee networks for staff to connect and share their views, experiences and information.


Our achievements We have a lot to celebrate, such as:


·         achieving the Gender Equality target of 50% female SES representation

·         achieving accreditation from the Australian Breastfeeding Association as a recognised Breastfeeding Friendly Workplace

·         achieving Indigenous representation in our workforce of 5%

·         achieving positive census results, in particular: – we accept people from diverse backgrounds (88%) – we are committed to creating a diverse workforce (80%) – we support and actively promote an inclusive workplace culture (79%) – our supervisors actively support people from diverse backgrounds (86%)

·         achieving Bronze employer status in the Australian Workplace Equality Index for excellence in lesbian, gay, bisexual, transgender and intersex (LGBTI+) workplace inclusion

·         being the 2018 Agency winner of the APS Diversity and Gender Equality Awards

·         being the 2017–18 leading organisation for the Australian Network on Disability’s Access and Inclusion Index

·         being a 2018 Comcare—Recovery At and Return to Work Award (Access and Inclusion Unit)

·         developing the ‘Supporting working parents’ resource

·         introducing an intranet resource hub for culturally and linguistically diverse (CALD) and LGBTI+ staff

·         providing our staff with the ability to request workplace adjustments online and share accessibility information with others

·         establishing a Senior Executive Diversity Champion Network to promote workplace inclusion and influence cultural change.