Data and CRM Lead

As Data and CRM Lead, you’ll play a central role in ensuring ABA’s data, reporting and CRM systems are accurate, reliable and effective. This role brings together data, systems and people; offering variety, responsibility, and the opportunity to make a real contribution to how the organisation uses information to support services, decision-making and future growth.

• Data quality and integrity
• Reporting and organisational insight
• Communications data and audience management
• CRM capability and continuous improvement
• Operational systems support
• Data enabled service delivery
• Vendor and stakeholder coordination

• Demonstrated experience managing CRM data, data quality, segmentation, reporting or business data processes
  Strong analytical and problem-solving skills, with the ability to investigate complex issues, identify patterns and recommend practical solutions
• Experience developing reports, data extracts, dashboards or regular reporting processes
• A strong understanding of CRM data management, reporting, segmentation and the practical use of data for decision-making
• A strong commitment to detail, data accuracy, privacy and responsible information handling
• Clear communication skills, with the ability to work effectively with both technical and non-technical stakeholders
• Confidence supporting users of CRM, database, reporting or digital systems, with a collaborative and practical approach
• Strong Excel skills and confidence working with data, systems and documentation
• Experience with CiviCRM, Power BI, Drupal CMS or CRM-linked email and communication platforms would be highly regarded

You’ll be part of a passionate, supportive team, playing a vital role in keeping ABA’s operations running smoothly so staff and volunteers can make a real difference for breastfeeding families across Australia.

This part-time role (30 hours per week) is based in ABA's National Office in Melbourne and has been classified as SCHADS Level 5. The role offers flexibility to work hours across 4 or 5 days. As an employee of a charity holding HPC status, you can salary package up to $18,550 each Fringe Benefit Tax (FBT) year. 

Our work environment is flexible and inclusive. ABA embraces diversity. All qualified candidates applying for this position will be considered regardless of race, religion, gender identity, sexual orientation, disability or age. 

Applicants should submit a current CV along with a cover letter (maximum two pages) addressed to the Senior Manager Operations outlining:

• How your experience aligns with the key responsibilities of the Data Lead role, particularly in relation to CRM systems, reporting, data management and continuous improvement.
• An example of a data, reporting, CRM or systems improvement initiative you have led or contributed to, and what impact it had for the organisation.

Please apply via Seek by Sunday 26th July. 

Questions can be directed to Lauren on officemanager@breastfeeding.asn.au.

We will be reviewing applications as they are received. Shortlisted candidates may be contacted for an informal discussion.

For detailed information about this position, please refer to the position description attached.