Join ABA's team as our Helpline Services Administrator and play a pivotal role in supporting Helpline and LiveChat!
Key responsibilities
- Service Administration & Support
- Live Chat Coordination
- Data Management & Reporting
- Communication & Stakeholder Support
- Continuous Improvement
What you'll bring
- Experience in an administrative role with strong organisational and time management skills.
- Excellent written and verbal communication skills.
- High attention to detail, particularly in data and record keeping and providing accurate reports.
- A practical, solutions-focused approach.
- Ability to work independently while contributing to a team.
- Proficiency in Microsoft Office and database systems.
What you can expect from ABA?
You will be part of a highly committed, supportive team passionate about enabling ABA volunteers to provide exceptional support to breastfeeding mothers and their families across Australia.
This part-time role (22.5 hours per week) is based in ABA's National Office in Melbourne and has been classified as SCHADS Level 3. Hybrid work conditions can be discussed with a 60% office and 40% work-from-home arrangement. As an employee of a charity holding HPC status, you can salary package up to $18,550 each Fringe Benefit Tax (FBT) year.
As the role is working with volunteers, it requires some flexibility to work outside normal business hours, including on a very small number of weekends throughout the year.
Our work environment is flexible and inclusive. ABA embraces diversity. All qualified candidates applying for this position will be considered regardless of race, religion, gender identity, sexual orientation, disability or age.
To apply
Applicants should submit a current CV along with a cover letter (maximum two pages) outlining:
- How your skills and experience align with the position description
- Why you are interested in the role
- Your availability to work 22.5 hours a week (0.6 FTE)
Please apply via Seek by 5pm Tuesday 7th April.
Questions can be directed to info@breastfeeding.asn.au.
We will be reviewing applications as they are received, and all applications submitted by the closing date will be considered. Shortlisted candidates may be contacted for an informal discussion before or shortly after the closing date.
Position Description
For detailed information about this position, please refer to the position description attached.