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Breastfeeding Educator (LiveChat)

Would you like to be part of the incredible Australia-wide team of breastfeeding educators who staff ABA's LiveChat service? ABA's LiveChat provides mums, parents and families with live evidence-based information and answers to key breastfeeding questions when they are needed most. 

Key responsibilities

Breastfeeding educators help mums reach their individual breastfeeding goals by providing evidence-based information and answering breastfeeding questions on LiveChat. 

Find out more about the role of the ABA Breastfeeding Educator by viewing our information eModule.

Info eModule

Time commitment

  • A minimum of 8 hours per month during the first 2 years of service after qualifying
  • 2 hours per month thereafter

Requirements of the role


  • Current member of ABA
  • Agree to abide by ABA’s Code of Ethics and policies
  • Working with Children's check or equivalent

Skills and experience

  • Demonstrated awareness of the importance of breastfeeding and understanding of the mother-baby breastfeeding dyad and relationship.
  • Ability to provide breastfeeding support in accordance with ABA’s policies, procedures and guidelines.
  • Able to self-manage workload to meet ABA volunteering commitments.
  • Basic IT skills and ability to access and use the internet.
  • Excellent communication skills.
  • Ability to work as part of team and contribute to the motivation and encouragement of team goals and team development.

What you can expect from ABA?

  • A sponsored traineeship including a Certificate IV in Breastfeeding Education
  • Ongoing professional education
  • Online and in-person peer support
  • Recognition and acknowledgement of your contribution
  • The deep sense of satisfaction that comes from making a difference


This remote volunteering role can be performed anywhere in Australia.

Express your interest

Expression of interest is now open.

The position description is available below:

Helpline Breastfeeding Educator

To find out more, email