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Complaints and appeals form

Who should use this form

Anyone wishing to make a complaint about an ABA service other than training

For help with this form

Contact info@breastfeeding.asn.au or call 03 9690 4620



The Australian Breastfeeding Association encourages members, customers, learners, volunteers and staff to first raise issues of concern informally with the person(s) concerned.

If you prefer not to approach the person directly, or if the issue cannot be resolved informally to your satisfaction, use this form to lodge a formal complaint.

For any matters relating to training or assessment, use the Training complaints and appeals form linked below.

 

Corresponding and related documents and forms: 
Your details
Complainant details
Nature of complaint or appeal
This information will help us direct your complaint to the right area within ABA
Category
If you are unsure of your local group, enter your town/suburb and postcode
Complaint or appeal details
Please complete the following information and attach any relevant documentation
One file only.
50 MB limit.
Allowed types: gif, jpg, jpeg, png, txt, pdf, doc, docx, ppt, pptx, xls, xlsx..

What happens next?

ABA National Support Office staff will determine the person responsible for resolving your complaint or appeal.

The person responsible for the resolution process will contact you within 7 days.

This person will investigate the matter and report back to you within a further 14 days.

See our Complaints and appeals procedure for more details.

Office use only
One file only.
50 MB limit.
Allowed types: gif, jpg, jpeg, png, txt, pdf, doc, docx, ppt, pptx, xls, xlsx..
Approved by
Senior Manager Training and Education
Date approved