The Australian Breastfeeding Association (ABA) runs the National Breastfeeding Helpline 1800 mum 2 mum (1800 686 268). The Breastfeeding Helpline is available 7 days a week. It is staffed by trained, volunteer counsellors who answer calls on a roster system in their own homes.
How we can help
As breastfeeding mothers, our counsellors know that breastfeeding may not always seem easy. They can provide reassurance and give you knowledge about how breastfeeding works and help in overcoming common hurdles.
Telephone Counselling is available free to all callers.
More than 400 breastfeeding counsellors volunteer on the Breastfeeding Helpline each month, answering up to 6,000 calls.
Breastfeeding counsellors are all trained volunteers. All have breastfed at least one baby and have completed a Certificate IV in Breastfeeding Education (or equivalent) through the ABA. Counsellors are continually updating their breastfeeding knowledge and skills through ongoing training.
Please note: Counsellors are not medically trained and so cannot give medical advice. If you have a medical issue they will need to refer you to your medical advisor. Their area of expertise is breastfeeding management.
Has an ABA counsellor helped you?
The ABA needs members to ensure we continue to provide our free counselling services.
Please consider becoming an ABA member today. As a member, you get
- a full range of membership benefits
- we also offer email counselling to our members, or in person at your local support group.
Residents in US and Canada
Due to insurance issues, ABA is unable to offer our counselling service to residents of the United States or Canada.
Mothers in these countries may like to contact the La Leche League International website for assistance.
The National Breastfeeding Helpline is supported by funding from the Australian Government.
National Relay Service
The Breastfeeding Helpline is also available via the National Relay Service for callers who are deaf or have a hearing or speech impairment. A caller can contact the National Relay Service (NRS) on 133 677 via the technology in their home and then ask for the NRS operator to phone the Breastfeeding Helpline on 1800 686 268. The NRS operator is specially trained to act as a ‘relay’ or bridge between people with hearing and speech impairments and the breastfeeding counsellor who will answer the call. The relay officer is the central link in any NRS phone call, relaying what is said by each party and assisting that caller to receive the breastfeeding support and information they need. You can click here to find out more about the NRS.