The Australian Breastfeeding Association (ABA) runs the National Breastfeeding Helpline 1800 mum 2 mum (1800 686 268). The Breastfeeding Helpline is available 24 hours a day, 7 days a week. It is staffed by trained, volunteer counsellors who answer calls on a roster system in their own homes.
IMPORTANT MESSAGE REGARDING CALLS TO THE NATIONAL BREASTFEEDING HELPLINE
In order to ensure and maintain our high standards of service and to provide ongoing training for our volunteers, random calls to the Breastfeeding Helpline will be recorded during the following dates and AEDT times (please convert to your own local time) :
Monday 14 October
10am to Midday
4pm to 5pm
Tuesday 15 October
11am to Midday
3pm to 11pm
Wednesday 16 October
9am to 11am
Thursday 17 October
6am to Midday
6pm to midnight
Friday 18 October
11am to Midday
Please note : Not all calls during these times will be recorded. Only a selection will be provided.
If you call outside of these times, however, you can be assured that your call will not be recorded.
How we can help
As breastfeeding mothers, our counsellors know that breastfeeding may not always seem easy. They can provide reassurance and give you knowledge about how breastfeeding works and help in overcoming common hurdles.
Telephone Counselling is available free to all callers.
More than 400 breastfeeding counsellors volunteer on the Breastfeeding Helpline each month, answering up to 6,000 calls.
Breastfeeding counsellors are all trained volunteers. All have breastfed at least one baby and have completed a Certificate IV in Breastfeeding Education (or equivalent) through the ABA. Counsellors are continually updating their breastfeeding knowledge and skills through ongoing training.
Please note: Counsellors are not medically trained and so cannot give medical advice. If you have a medical issue they will need to refer you to your medical advisor. Their area of expertise is breastfeeding management.
Has an ABA counsellor helped you?
The ABA needs members to ensure we continue to provide our free counselling services.
Please consider becoming an ABA member today. As a member, you get
- a full range of membership benefits
- we also offer email counselling to our members, or in person at your local support group.
Residents in US and Canada
Due to insurance issues, ABA is unable to offer our counselling service to residents of the United States or Canada.
Mothers in these countries may like to contact the La Leche League International website for assistance.
The National Breastfeeding Helpline is supported by funding from the Australian Government.
National Relay Service
If you are deaf, or have a hearing or speech impairment and want to contact the Breastfeeding Helpline:
1. Contact us through the National Relay Service http://relayservice.gov.au/support/training/nrs-call-numbers/
2. Give the Breastfeeding Helpline number 1800 686 268
For more information, visit: http://www.relayservice.gov.au